Covid19 Response

COVID-19: Help for StarNow members - the latest updates

This is an incredibly disruptive and uncertain time for the world. We know you’re likely to be dealing with the needs of family, friends and work commitments in the entertainment industry and/or at a day job. Some of you may no longer be in work, or may be worried about future work. This is a very tough time, and our community’s wellbeing is our top priority.

Please listen carefully, wherever you are in the world, to the advice of the experts in your area. Be prepared to self-isolate if you’re asked to, and keep washing your hands regularly.

We want to keep you posted on how StarNow is approaching this difficult time, and provide updates about the entertainment industry and general support available to us all, primarily in the UK, Australia, USA and New Zealand, as so many of our members are based in these areas (and our own HQ in based in New Zealand). We’ll be updating this page as new information comes to hand, so please do check back regularly.


What is StarNow doing?

The StarNow team are currently working in line with the New Zealand government’s COVID-19 alert levels. This includes working from home when possible and social distancing.

Our team are well set up to do this, and we continue to be available to help with your queries online. You can email us any time – we are available 7 days a week.

StarNow has a small team of staff and contractors, and many of us are also industry professionals, facing the same uncertainty and worry as our members. We have moved swiftly to reduce any costs to the business we can (deferring any staff events for one), to help ensure we remain available to support and serve our community.

We are committed to providing you all with the same level of support we always have, and to find ways to help our community through this as best we can.


Need help with your membership?

If you’re struggling with how to make use of your membership, making your subscription payment or where to look for remote opportunities, we are here to help as best we can.  Please email us any time.

Need help with your casting call?
We understand shoots are being cancelled or postponed, and schedules are constantly being re-worked. We know many of you will have listings with dates that may no longer be relevant. 
StarNow will be making a note on listings that all original dates may be subject to change, due to Covid19. We hope that may help stem a flood of enquiries from talent. We’ll also extend listings to give you more time to find appropriate talent for changing shoot needs.
If you’d like to end your listing, you can do this at any time as usual. If you’d like to edit your listing, email our team for help and they can do this for you – they are available 7 days a week on contact@starnow.com.
We want to support all our casting professionals during this tumultuous time so don’t hesitate to get in touch if you have any questions.

Your safety and wellbeing

Trust and Safety is always our key concern when moderating StarNow and we have extremely robust policies and procedures in place to keep members safe. Unfortunately, at times like this, scammers can look to take advantage of the vulnerable.

Please be extra cautious of opportunities you may see on social media, or approaches from new contacts that seem to be too good to be true. If in doubt, please ask lots of questions and never part with money upfront.

Please check out our Trust & Safety topics for more advice, and email us for help if you are worried about something.

If you are feeling very upset or lonely, and need support, please reach out to a support service in your local area. We link to some below – you don’t need to do this alone.


Opportunities to keep you busy

The team are busy sourcing as many remote opportunities for you all as possible. We are also actively creating industry partnerships to bring you as many giveaways as possible – especially ones you can take advantage of from home, like free online industry coaching.

Self-taping has never been more important!

Check out our 8 Steps to Self-Tape Success – we’ll be providing more resources on how to self-tape soon!

You can also check out a huge range of training and advice videos at our YouTube Channel or at our dedicated online training page The Edge.

You can keep up to date with the very latest on our social channels too:


Resources in the UK


Resources in Australia


Resources in U.S.A.


Resources in New Zealand

  • Government updates
  • Equity
  • New Zealand Film Commission
  • Samaritans – call 0800 726 666
  • Lifeline – call 0800 543 354
  • NEW: According to the New Zealand Film Commission, every production in the country will now be required to complete a registration with portal ScreenSafe in order to help the Ministry of Health with contact tracing and WorkSafe with monitoring. The New Zealand Screen industry’s COVID-19 Health and Safety Standard and Protocols were officially endorsed by government agency WorkSafe. Funded by the NZFC, the Standard and Protocols were developed by ScreenSafe, with a team of industry experts. The documents outline safe production guidelines and can be found at http://www.ScreenSafe.co.nz, while the full ScreenSafe COVID-19 Health and Safety Production Toolkit, which will be available soon, will include more detailed scenarios, templates and contacts.

Has this answered your question? If not, please contact us